RETURNS & REFUNDS
Returns, Refunds, & Exchanges Policy
If you’re looking to return or exchange your order, we're here to help! Under very specific circumstances listed below we offer exchanges for store credit only. DrMally.com does not permit returns or refunds for products & services unless otherwise specified.
Please note the following in regards to our return and exchange policy:
— Discounted items are final and cannot be returned or exchanged
— Seminar/Event Ticket sales are final and cannot be returned
- In the rare-event of a seminar needing to be rescheduled, seminar/event tickets may be exchanged for store credit to be applied to a replacement seminar/event. To initiate an exchange, please email us at: firstname.lastname@example.org and provide us with the details of your order. In the rare-event of a seminar reschedule, the appropriate consumers will be notified of changes to the schedule and the sole option of store credit.
- If you are unable to attend a seminar due to unforeseen schedule conflicts, please email us before the seminar/event so we may initiate an exchange of store credit to your account to be applied for future seminars/events.
Customer Returns and Refunds Under International (EU) European Union Law
If you are a consumer within the European Union, and you bought a product or a service online, you have the right to cancel and return your order within 14 days, for any reason and without a justification, so long as your purchase does not fall within declared exemptions of the EU Law 14-day cooling off period.
Some of the exemptions are:
—plane and train tickets, as well as concert/event/seminar tickets, hotel bookings, car rental reservations and catering services for specific dates
—goods made to order or clearly personalised – such as a print-on-demand goods
—sealed audio, video or computer software, such as DVDs
—online digital content, if you agreed that you would lose your right of withdrawal after purchase
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and wait for further correspondence. If instructed to do so, send your item to: PO Box 2709, Davenport IA 52809, United States. Defective/Damaged items will be inspected upon return for verification. If the product (i.e. DVD) has a case that has been opened/unsealed a replacement product will not be sent.
To return your product, you should mail your product to: PO Box 2709, Davenport IA 52809, United States
You will be responsible for paying for your own shipping costs for returning your damaged/defective item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.